Legal agreements
Terms and Conditions
General:
- By placing an order on our website, you represent and warrant that you are over the age of 18.
- You acknowledge and agree that you are bound by these terms and conditions and any modifications made to them from time to time.
- We reserve the right to modify these terms and conditions without notice to you at any time, and any such modifications will become effective immediately upon posting on our website. Your continued use of our website following any such modifications constitutes your acceptance of the modified terms and conditions.
Warranty:
- We do our best to pack and distribute our products in pristine condition to the postal services. However, once the package has been handed over to the postal services, we are not responsible for any loss, damage, or delay during shipping.
- We do guarantee that our products will be in good condition upon delivery to you, except in cases where the product is expired upon arrival. If you receive a product that is expired or otherwise defective, please report the issue to us within 14 days of delivery by contacting us through the contact page on our website or via support@qualitypeonies.com, so we can assist you and possibly resolve the issue.
- To the extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Delivery:
- We strive to deliver your order within Oct 1 – 31 of the current year. However, delivery dates are estimates and not guaranteed. We are not responsible for any delays that are beyond our control, such as weather conditions, customs clearance, transportation disruptions, or unforeseen circumstances. We will make every effort to inform you of any significant delays.
Return Order:
- We do not accept returns or exchanges of our products, except in cases where the product is expired or defective upon delivery. If you receive a product that is expired or otherwise defective, please report the issue to us within 14 days of delivery by contacting us through the contact page on our website or via support@qualitypeonies.com, so we can assist you and possibly resolve the issue.
Cancel Order:
- We generally do not accept cancellations of orders. However, we reserve the right to cancel an order for any reason. In the event of order cancellation initiated by us, we will provide a full refund.
Privacy and Checkout:
- We may use your personal information from the checkout process to ship your order, to send emails regarding the status of your order, and to contact you in case there has been an issue with your order. We are not responsible for any incorrect or invalid information you provide, but we will make reasonable efforts to correct any errors if you notify us at qualitypeonies.assist@gmail.com within 21 days prior to Oct 1.
- We will not share your personal information with third parties except as necessary to fulfill your order or as required by law.
Liability:
- To the maximum extent permitted by law, we will not be liable for any damages, including but not limited to direct, indirect, incidental, special, consequential, or punitive damages, arising from or in connection with your use of our website or our products.
- If any provision of these terms and conditions is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
Intellectual Property:
- All content and materials on our website, including but not limited to text, graphics, logos, images, and software, are the property of Quality Peonies or its licensors and are protected by applicable intellectual property laws.
- You may not modify, reproduce, distribute, or use any content or materials from our website without our prior written consent. Any unauthorized use of our intellectual property may be subject to legal action.
Last updated: 29-08-2023
Privacy Policy
This Privacy Policy outlines how we collect, use, disclose, and protect the personal information and data obtained from users of our website. We are committed to safeguarding the privacy and security of your information and ensure compliance with applicable data protection laws and regulations. By accessing and using our website, you consent to the practices described in this Privacy Policy.
1. Collection of Information:
We may collect certain non-personal information when you visit our website, such as the location from which you access our site, the device you use, and the pages you view. This information is collected solely for statistical purposes and does not include any personally identifiable information like your name or email address.
If you choose to place an order on our website, we may collect personal information necessary for order fulfillment, such as your name, shipping address, billing address, email address, and contact number. This information is collected and stored securely to facilitate the processing and completion of your order.
2. Use of Information:
The non-personal information collected is utilized to analyze website traffic, improve our services, and enhance user experience. We may use cookies or similar technologies to collect and store this information. Cookies help personalize and optimize your browsing experience, but they do not contain any personally identifiable information.
The personal information you provide during the order process is used solely for the purpose of order fulfillment, including processing payments, shipping products, and communicating order updates. We do not share this information with any third parties except as required for the completion of your order (e.g., sharing your address with a shipping carrier).
3. Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Non-personal information used for statistical purposes may be retained for a longer duration, but it will not be linked to any personally identifiable information.
4. Security:
We employ industry-standard security measures to protect the personal information you provide us. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Links:
Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
6. Children’s Privacy:
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information on our website, please contact us immediately, and we will take steps to remove that information.
7. Updates to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@qualitypeonies.com
Last updated: 29-08-2023
